Online banking

Access

• ↑↓What to do if you don’t remember your internet bank login (Rietumu ID)?

  You can find out your Rietumu ID as follows:

  • check the message sent to your phone when setting up the internet bank access
  • visit the bank’s office in Riga
• ↑↓What to do if internet bank access is blocked?

  To restore the internet bank access:

  • call the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or contact your personal manager at the bank
  • visit the bank’s Customer Centre in Riga

Mobile Digipass

• ↑↓How to access internet bank using Mobile DigiPass?

  Information about logging in to the internet bank and other authentication issues can be found in Mobile Digipass manual available at the bank’s website: https://www.rietumu.com/documents/english/remote/iRietumuHD.pdf

• ↑↓What to do if you have forgotten your Mobile DigiPass password?

  Mobile Digipass password cannot be reset.
  
  If you don’t remember the password, order Mobile Digipass replacement. This can be done as follows:

  • If you have Latvian electronic signature (eParaksts): use eParaksts to log in to the internet bank or mobile application and send a message requesting new Mobile Digipass. Bank will send you a form to be completed and signed with eParaksts
  • If you also have physical token: use the token to log in to the internet bank or mobile application and send a message requesting new Mobile Digipass. Bank will send you a form to be completed and signed using the physical token
  • Visit the bank’s office in Riga

  Customer messages are processed during the bank’s business hours – on business days from 9.00 a.m. to 6.00 p.m.

• ↑↓What to do if you want to change the smartphone or tablet on which Mobile Digipass is installed?

  Mobile Digipass is a token bound to a particular device – smartphone or tablet. If you change your device, you need to request a new Mobile Digipass. This can be done as follows:

  • If you still possess the device with Mobile Digipass installed: log in to the internet bank or mobile application and send a message requesting new Mobile Digipass. Bank will send you a form to be completed and signed using current Mobile Digipass.
  • If you have Latvian electronic signature (eParaksts): use eParaksts to log in to the internet bank or mobile application and send a message requesting new Mobile Digipass. Bank will send you a form to be completed and signed with eParaksts.
  • If you also have physical token: use the token to log in to the internet bank or mobile application and send a message requesting new Mobile Digipass. Bank will send you a form to be completed and signed using the physical token.
  • Visit the bank’s office in Riga.
  • If none of the above options are suitable for you: please call our Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or contact your personal manager at the bank.

  Customer messages are processed during the bank’s business hours – on business days from 9.00 a.m. to 6.00 p.m.

• ↑ ↓ How to calculate the test key when signing an order using Mobile DigiPass?

  Information on calculating the test key can be found in the Test Key Calculation Instructions, available on the bank’s website: Test Key Calculation Instructions

DigiPass device

• ↑↓How to access internet bank using DigiPass device?

  Information about logging in to the internet bank and other authentication issues can be found in DigiPass device manual available at the bank’s website:
  https://www.rietumu.com/documents/latvian/remote/dp310.pdf

• ↑↓What to do if you don’t remember DigiPass PIN code or the device is blocked?

  Physical token PIN code can be reset as follows:

  • call the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or contact your personal manager at the bank
  • visit the bank’s office in Riga.
• ↑ ↓ How to calculate the test key when signing an order using a DigiPass code calculator?

  Information on calculating the test key can be found in the Test Key Calculation Instructions, available on the bank’s website: Test Key Calculation Instructions

Authorization device blocking

• ↑↓What to do if you lost your DigiPass device?

  Please contact the bank immediately:

  • call the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or contact your personal manager at the bank.
  • outside business hours, email us at [email protected].
• ↑↓What to do if the smartphone or tablet with Mobile Digipass installed is lost or stolen?

  Block the smartphone or tablet immediately:

  • remotely, using the built-in function of the device operating system
  • calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or contacting your personal manager at the bank
  • outside business hours, email us at [email protected].