The Bank has created and uses a special long-term programme for improving the client service, within the framework of which we offer you an opportunity to express your views on the work of the Bank and its subsidiaries, on the quality of the provided services, as well as to make proposals for improving activities of the Bank and its subsidiaries.
We are ready to look into the matter and provide clarification on a case-by-case basis.
|Verbally||by calling to the bank by phone + 371 6702 55 55 (24 hours)|
|Personally||by visiting the head office of the bank - Rietumu Capital Centre|
|By remote service system||iRietumu Internet banking|
|By mail|| sending a letter to the following address:
JSC Rietumu Banka
7 Vesetas Street , Riga, LV-1013, the Republic of Latvia
|By fax||+ 371 67025588 (with a test key)|
Specialists of the Bank register a submission, check the provided facts and documents, and make a decision on the actions required to address the submission, adhering to the principle of independence and objectivity of assessment. You will be provided a reply regarding the decision of the Bank.
If in the course of considering the submission, the information provided by the Client turns out to be insufficient, the Bank may request additional information/documents/explanations.
We will try to consider your submission as quickly as possible, but according to Section 74 1 (2) of the Credit Institution Law, the bank shall provide a written answer to written submissions and complaints (disputes) regarding provision of financial services within 30 days from the day of receipt of the submission or complaint (dispute). If due to objective reasons it is not possible to conform to this time period, the credit institution is entitled to extend it, notifying the submitter thereof in writing.
Oral complaints and suggestions of clients are considered by the bank during the same period.
Please note that anonymous complaints are not considered by the bank.
If a reply provided by the bank and the proposed solution do not satisfy the requirement set forth in your submission, and also if you are interested in an independent investigation, you may contact the following independent institutions: