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FAQ: Payment Cards

Getting a Card

  • Can I get a payment card, if I don’t have a current account with Rietumu Bank?

    Yes, if you are a private individual and Latvian resident you can get a payment card without opening a current account with Rietumu Bank. Legal entities and private individuals - Latvian non-residents - for obtaining our payment card should open a current account with Rietumu Bank.

  • How can I get a card?

    To get a card you should sign an agreement with Rietumu Banka by coming to our branche with your passport. As soon as the card is issued, it will be delivered to the specified branch of Rietumu Banka or by courier to the specified address. Latvian non-residents can get a consultation about card issuance and current account opening at any representative offices of Rietumu Banka.

    Visa and MasterCard are the most popular credit cards. The following Visa / MasterCard credit cards are available for Rietumu Banka corporate and private customers: Classic, Business, Gold and Platinum.

  • Which credit card to choose - Visa or MasterCard?

    Rietumu Banka offers both Visa and MasterCard credit cards. These cards are perfect for getting access to your funds at ATMs and banks worldwide, for online shopping, booking tickets and making hotel reservations. The only difference between these cards is that Visa is more popular in USA and Russia while MasterCard – in Europe.However, usually both Visa and MasterCard are accepted at the merchants. In case the card cannot be processed at the merchants, you can withdraw cash at any ATM. Both Visa and MasterCard have the same annual fees and rates.

  • Can my payment card be linked to my current account?

    No. For security reasons, your payment card is separated from your current account. Each card has its own card account that can be replenished. Unlike current accounts, card accounts are not multicurrency.

  • Do you pay interest on the card balance?

    No. The Bank doesn’t pay interest on your card balance. If you are interested in the opportunity of saving money and getting interest on account balance, it is recommended to open a savings account or avail of Rietumu Banka investment opportunities.

  • In which currency can I set up a card?

    You can set up your Rietumu Banka payment card in EUR.

  • When can I expect to receive the card?

    The card is issued within 5 working days upon signing the card agreement.

  • My company has a number of employees. Is it possible to make regular salary payments to my employees through salary cards?

    Yes, it’s possible. Irrespective of the number of employees, your company can sign a cooperation agreement with Rietumu Banka and an agreement on issuing salary cards. Moreover, each employee has to sign a separate agreement on salary card issuance by coming to the Bank.

  • What is a chip card?

    Chip cards have been introduced to provide additional safety features to safeguard against fraudulent transactions as well as have a high level of your personal data protection. Chip cards have a chip holding highly secure cardholder details. For your convenience Rietumu Banka chip cards have both a magnetic stripe and a chip.

Card Usage

  • Where can I get information about credit cards’ fees?

    The information about payment cards fees is available at Rietumu Banka webpage or at any branch.

  • Does the Bank impose any limitations on ATM cash withdrawals?

    Yes, Rietumu Bank determines maximum daily ATM cash withdrawal limits with the Bank’s cards (in accordance with a card account currency) as follows:

    • 2500 EUR – for Visa / MasterCard Light, Classic and Business cards;
    • 3000 EUR – for Visa / MasterCard Gold and Platinum cards.

    It means that you can withdraw no more than the above-indicated amount with one payment card during 24 hours. The daily limit does not apply to payments for goods and services, as well as cash receivals in the Bank.

    In case you require to increase the limit to obtain cash in a particular day, you may do so via telephone or in writing (by personally submitting an application form to the Bank, via fax or remote systems), indicating the reason of increasing the limit:

    • For amounts below 4500 EUR the daily limit can be increased within an hour by ringing + 371 67025555 or 67020585;
    • For amounts exceeding 4500 EUR the daily limit can be increased within a day by submitting a written application to the Bank during its working hours.

  • Can I use my Rietumu Banka card for online shopping?

    Yes, you can use Rietumu Banka credit cards Visa and MasterCard for online shopping.

  • What is CVV2/CVC?

    CVV2/CVC is a special security code also referred to by card issuers as card verification value. The card verification value is a three digit security number printed on the back of credit cards. The number is used as an additional precaution measure for verification of the customer during online shopping.

Card Replenishment. Card Balance Information

  • How do I make a payment on my card?

    You can either transfer the funds or pay cash into your card account at any branch of Rietumu Banka. You can also avail of our standing order facility – set up instruction requesting the Bank to transfer on a regular basis a certain amount from your current account to your card account.

  • I have transferred funds to my card account. When will the funds be available?

    Your money will arrive the same day (within 5-15 minutes), if the transfer is made on a working day from 9.00 a.m. to 19.00 p.m. from your current account in Rietumu Banka.Your money will arrive within 1-2 working days, if the transfer is made from any other Latvian bank; whereas, if the transfer is made from a foreign bank, the money will arrive within 3-5 working days.

  • How can I find out my card balance? Is it possible to view card balance and transaction history online?

    24h by contacting our Customer Information Service + 371 67025555;

    • From 9.00 a.m. to 18.00 p.m. by contacting our Department of Payment Cards + 371 67020585;
    • Via Remote Banking Rietumu BankWorld (card account balance, transaction history of both current account and card, account statement, online account management);
    • Via M-Bank (card account balance, transaction history of both current account and card). The information can be sent to your cell phone, e-mail or ICQ;
    • View your card balance at ATMs of Rietumu Banka and other banks.

Card Storage and Replacement

  • How to keep my card safe?

    Below are some tips to ensure that you are not a victim of payment card fraud:

    • Never keep your PIN number with your card or write it down. It’s highly recommended to memorise your PIN number.
    • Never give your card to other people and never disclose your PIN number to anyone else. Only the card owner whose personal details are specified on the card can use it.
    • While withdrawing cash at ATMs make sure that no one is standing close to you and trying to get a peep of your PIN, the amount of the withdrawn money or card balance etc.
    • While paying for goods and services never leave a copy of the receipt since it may contain personal information (e.g. card account number or expiry date). Keep your card in view at all the times and never allow merchants or waiters to take the card in places where you cannot see what’s happening with it.
    • Before signing the receipt or keying in your PIN for authorising the transaction, make sure the amount is specified correctly. Make certain you sign the receipt or key in your PIN for confirming the purchase only once. The original receipt with your signature remains with the merchant while you get a copy.
    • Carefully review your card account statements. In case you notice any unauthorised transactions or questionable amounts immediately report to the Bank.
    • In case of card loss or theft please contact immediately our Department of Payment Cards + 371 67020585 or our Customer Information Centre +371 67025555 to deactivate your card.

  • How to keep my card safe?

    Since your payment card contains a magnetic stripe and/or a chip, it is advisable to keep it carefully so that not to damage the magnetic stripe and/or the chip. It is not recommended to keep the card near the objects emitting electromagnetic radiation (e.g. cell phones) since it may cause card’s demagnetisation.

  • My card expires soon. What should I do?

    Our payment cards are valid for 2 years. Card expiry date is indicated on the card. You can use the card until the last day of the expiry month. For example, 08/06 means that the card expires on August 31, 2006.To get a replacement card, you should come to the Bank or specify the address to which we can post the card. Credit cards should be replaced 10 days prior to the expiry date.

What to do if ...

  • What should I do if my payment card is lost or stolen?

    As soon as you realise that your card is missing, please contact immediately our Department of Payment Cards + 371 67020585 or our Customer Information Centre +371 67025555 to deactivate your card. Customer information line is open 24h. Please contact the Bank to get a replacement card.

  • My card isn’t being accepted at shops and cash machines. What should I do?

    This unpleasant situation may occur due to several reasons. The most common reasons are listed below:

    • You may not have sufficient cleared funds in your card to cover the transaction.
      Solution: pay money into your card account.
    • Your card has expired.
      Solution: contact your Bank to get the replacement card.
    • The Bank has deactivated the card.
      Solution: contact the Bank to find out the reason of deactivation. The bank may decide to deactivate the card due to several reasons: for example, you have unauthorised card balance or the terms and condition of the Bank have been breached.
    • Your card may have been refused because of temporary system problems that prevented the authorisation.
      Solution: try again later or at other shops, or use ATM of another bank. If the problem persists, your card may be damaged (it has been demagnetised etc.)
    • Your card may be damaged.
      Solution: contact the Bank to replace the damaged card.

  • While reviewing my monthly statement I have noticed some questionable transactions. What should I do?

    Please notify the Bank about any discrepancies in your account statement.

  • My card was captured by a cash machine. What should I do?

    If your Rietumu Banka card was captured in a cash machine of Rietumu Banka in Latvia and there's nothing wrong with it, you can get it back from the bank.

    If your Rietumu Banka card was captured by a cash machine of another bank, a replacement card will be issued and your existing card cancelled. There also exists a possibility of getting back your card (for example if you are abroad). In that case you should contact the respective bank and request to return the retained card. The bank will contact Rietumu Banka to verify the customer’s identity.

    Please notify Rietumu Banka if your card was captured. For security reasons you can also deactivate your card.

    Cardholders should bear in mind that despite all the security measures taken by the bank, there could still occur attempts of fraud. To prevent any fraudulent actions, it is highly recommended to observe certain precaution measures.

Security ips for Payment Card Holders

  • How to prevent fraud while using your payment card?

    Payment cards are used everyday by billions of people throughout the world. By following the steps below, you will significantly reduce the chances of fraudulent activity occurring on your account:

    • When making a purchase, keep your card in view at all times. Retrieve the card as soon as the transaction is completed and make sure it is yours.
    • Memorize your passwords and personal identification numbers (PINs) so you do not have to write them down. Be aware of your surroundings; make sure no one is watching you keying in your PIN.
    • Never sign a blank receipt slip. Draw a line through any blank amount lines that appear above the total amount line.
    • Save all of your receipts so you can refer to them at a later time. Never discard your receipt in a public rubbish container.
    • Avoid saying your account number aloud at a merchant location or over the phone if someone can overhear you.
    • Use automatic teller machines (ATMs) during daylight hours, if possible, or choose a location that is well-lit at night. Physically inspect the ATM reader for any type of suspicious adaptation, and ensure that no one is standing close to you when conducting the transaction.

  • How to prevent fraud while shopping online

    Shopping online opens up a world of choices and convenience—as well as some risks that require extra vigilance. Here are some tips to ensure that your online shopping remains safe and enjoyable:

    • Make sure you are doing business with a reputable Internet merchant. Look for the following information on the website to check if a merchant is reputable:
      • Information about the offer – make sure you learn all you can about the offer, including the delivery date, terms of warranty, cancellation policies, additional shipping costs etc.
      • Information about the merchant – make sure to find the company’s physical address and telephone number.
      • Security – Reputable websites often provide information about how they protect information when it is transmitted or stored.
      • Privacy policy – A reputable website often has a clearly stated privacy policy in an accessible place. Read the privacy policy so you know exactly how the merchant intends to use your information.
    • Make sure the merchant that you are dealing with has proper security measures in place. Your computer browser can tell you if your financial information is protected when it is sent. Look for an unbroken key or a closed padlock at the bottom of the browser window. You can also identify a Secure Web server by checking the beginning of the Web address in your browsers address bar - it should be "https://" rather than just "http://" If you cannot determine one of these security signs, do not put your credit card information over the Internet.
    • Protect your PIN and account numbers. Treat online marketers as you would telephone marketers or anyone else you don't know. If the deal sounds too good to be true, it probably is, so pass it up. Only provide your payment card number when you are making a purchase and if you have initiated the negotiation. You should never disclose your PIN or any account password to any online merchant for any reason.
    • Safeguard your personal information. Don’t provide information that you are uncomfortable giving or that are not related to the purchase or payment itself. Never give anyone personal passwords like the one that you use to log on to your Internet Service Provider or online bank account.
    • Protect your e-mail. E-mail is not a secure form of communication. In order to protect your account numbers and avoid possible credit card fraud, do not send your account numbers or other financial information by e-mail.
    • Pay with a payment card – as this is often the safest way to pay online. In most countries the cardholder has the right to dispute charges if the goods or services were misrepresented or never delivered. Also, you are not responsible for fraudulent purchases made on your account.
    • Beware of e-mail requests for personal information, especially when they come from companies that should already possess such data. Do not click on the links provided in such emails.
    • Keep records. Print out all information about your online purchases and keep it in a safe place to refer to at a later time.

  • How to prevent identity theft

    Identity theft involves acquiring another person’s identification information (such as a Social Security number) without a person’s knowledge for the purpose of impersonating him or her to commit fraud. Below are some simple measures to prevent your personal details being appropriated:

    • Never leave your purse or wallet unattended – keep your personal data and information guarded at all times.
    • Don’t carry your Social Security card, birth certificate, or passport in your wallet or purse unless it’s absolutely necessary.
    • Sign your credit card in permanent ink as soon as you receive them.
    • Call your card issuer if a new or reissued card does not arrive when expected, and be sure to cancel any inactive payment card accounts.
    • Never throw away receipts in a public rubbish container. When disposing of receipts or old statements, be sure to destroy the areas where the account number is visible. In general, you should keep all your receipts in a safe place to refer to if you suspect suspicious activity.
    • Make a note of when your financial statements arrive each month. If your statements stop arriving, contact your bank immediately. Check those statements frequently and carefully. If you find an unauthorized or questionable transaction, call the appropriate organization immediately.
    • Never give any payment card, bank, or Social Security information to anyone by telephone, even if you made the call, unless you can positively verify that the call is legitimate and there is a true need for the information.
    • Keep a list of all your credit accounts and bank accounts in a secure place so you can quickly call the issuers to inform them about missing or stolen cards. Include account numbers, expiration dates, and telephone numbers of customer service and fraud departments.

  • What to do if you suspect fraudulent activity

    Despite your best efforts, there is still a chance of becoming a victim of payment card fraud. You will save yourself time and further worry by following the steps below:

    • Call your financial institution immediately. It may want to cancel your current card and mail you a new one. Check to verify that your mailing address has not been changed.
    • If you still have your card, but fraudulent purchases have been made on the account, call your financial institution, and ask them to issue you a new one.
    • Diligently check your statements in the following months to make sure the problem has been completely resolved.
    • Report the fraudulent activity to the proper authorities, such as police if necessary. If your Social Security card or driver’s license is missing, contact the appropriate agency immediately.

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